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Install security agents - use cases

Preparing workstations for Bitdefender Endpoint Security Tools remote deployment

One of the main features that Bitdefender Endpoint Security Tools provides is the possibility to be installed remotely on endpoints. This process is called deployment.

For the Bitdefender Endpoint Security Tools deployment task to be completed successfully on target systems, you need to comply with the following configuration prerequisites:

  1. OS requirements

    • Make sure the target endpoints meet the minimum system requirements. For some endpoints, you may need to install the latest operating system service pack available or free up disk space. Compile a list of endpoints that do not meet the necessary requirements so that you can exclude them from management.

    • When deploying the agent through a Linux relay, the following additional conditions must be met:

      • The Relay endpoint must have installed the Samba package (smbclient) version 4.1.0 or above, along with the samba-client dependencies and samba-common package, and the net binary/command to deploy Windows agents.

        Note

        The net binary/command is usually delivered with the samba-client and / or samba-common packages. On some Linux distributions (such as CentOS 7.4), the net command is only being installed when installing the full Samba suite (Common + Client + Server). Make sure that your Relay endpoint has the net command available.

      • Target Windows endpoints must have Administrative Share and Network Share enabled.

      • Target Linux and Mac endpoints must have SSH enabled and firewall disabled.

  2. Administrative privileges

    The installation requires administrative privileges. Make sure you have the necessary credentials at hand for all computers.

    You must also define the User Account Control (UAC) settings according to the target endpoint configuration:

    • For Windows 8.1 and 10 systems, you need full administrative privileges (the credentials of the built-in administrator account or a domain user account). For more information on how to successfully deploy BEST to Windows 8.1 and 10 stations, please refer to Client software deployment on Windows 8.1/10/2012 and above.Client software deployment on Windows 8.1/10/2012 and above

    • For target systems that are part of a Workgroup, you must disable UAC only if you are using other administrative rights credentials except the built-in domain Administrator account when configuring the deployment task. If the deployment task is configured to authenticate with the built-in domain Administrator account (and default UAC settings on the account were not changed in by group policy), it is going to run without having to change the UAC settings.

    • For target systems that are part of an Active Directory Domain, in addition to the previous recommendations, if the administrator wants to configure the task and provide the deployment credentials of users that are members of the Domain Admins security group, a GPO can be configured to apply this security group with the following settings:

      [Computer Configuration -> Policies -> Windows Settings -> Security Settings -> Local Policies -> Security Options]

      Policy

      Setting

      User Access Control: Behavior of the elevation prompt for administrators in Admin Approval Mode

      Elevate without prompting

      User Access Control: Detect application installations and prompt for elevation

      Disable

      User Access Control: Run all administrators in Admin Approval Mode

      Enable

    1342_1.png

    Note

    As security best practice, after the deployment cycle is completed, revert the settings to their defaults. For the UAC default configurations, refer to this Microsoft article.

    • For Windows 7, 8 and 10 systems, you need to disable User Account Control (UAC) as follows:

      1. Go to Starts > Control Panel > User Account

      2. Click Change User Account Control Settings

      3. Set UAC to Never Notify and then click OK

        1342_2.png

  3. Connectivity requirements

    You have to configure the firewall to allow the following communication ports, used by the security components, on all workstations and servers that you want to manage, which need to have network connectivity to GravityZone console:

    • 443: the communication port between the GravityZone console and Bitdefender Endpoint Security Tools. This port must be allowed on all network computers.

    • 7074: the communication port used for deployment and update via a Bitdefender Endpoint Security Tools Relay.

      Note

      These ports must not be used by any other application installed in the network.

    It is recommended to use a static IP address for the relay server. If you do not set a static IP, use the machine's hostname.

    Configure each workstation not to use sharing wizard as follows:

    For Windows 7:

    1. Go to Start > Computer > Organize > Layout.

    2. Select Menu bar.

    3. Click Tools.

    4. Go to Folder options... > View.

    5. Clear the Use Sharing Wizard check box in the advanced settings list.

    6. Click OK.

    For Windows 8 and 8.1:

    1. Go to Computer > View > Options.

    2. In the Folder options window, click the View tab.

    3. Clear the Use Sharing Wizard check box in the advanced settings list.

    4. Click OK.

    For Windows 10:

    1. Go to This PC > View > Options.

    2. Click the View tab.

    3. Clear the Use Sharing Wizard check box in the advanced settings list.

    4. Click OK.

      1342_3.png

    • Make sure that the File and Printer Sharing protocol is enabled. This service is using TCP ports 139, 445 and UDP ports 137, 138. To verify if the File and Printer Sharing protocol is enabled you must:

      1. Go to Start > Control Panel > Network and Sharing Center.

      2. Identify which network connection is established and click it.

      3. Click Properties.

        1342_4.png

    Note

    For the connection to be successful:

    • Disable the Windows Firewall, or configure it to allow traffic through the File and Printer Sharing protocol. To disable Windows Firewall, open Control Panel > Windows Firewal and click Off.

    • Allow ICMP traffic (so you can successfully PING the workstation).

    To check that the network stations are correctly configured you must:

    • Ping the respective network station.

    • Try to log on to the administrative share.

  4. Third-party security software removal

    Uninstall (not just disable) any existing antimalware, firewall or Internet security software from computers. Running the security agent simultaneously with other security software on an endpoint may affect their operation and cause major problems with the system.

    Many of the incompatible security programs are automatically detected and removed at installation time.

    To learn more and to check the list of the security software detected by Bitdefender Endpoint Security Tools for Windows operating systems (Windows 7 / Windows Server 2008 R2 and later), refer to Software incompatible with Bitdefender Endpoint Security Tools.

    If you want to deploy the security agent on a computer with Bitdefender Antivirus for Mac, you first must remove the latter manually. For the guiding steps, refer to Deploying Bitdefender Endpoint Security Tools on a machine with Bitdefender Antivirus for Mac.

Remote deployment of BEST for Linux on Oracle - SAP

This section provides steps on how to remotely deploy BEST Linux on Oracle - SAP.

On Linux Oracle, remote deployment via SSH is not possible due to the SFTP service. The same issue occurs on Unbreakable Oracle systems.

Resolution:

  1. Edit sshd_config

  2. Search for the line starting with: Subsystem

  3. Comment and add the following line: Subsystem sftp internal-sftp

Create an uninstall password for Bitdefender Endpoint Security Tools

Overview

In some situations users with administrative privileges can uninstall Bitdefender Endpoint Security Tools (BEST), leaving the system unprotected.

You can help prevent such unauthorized actions by setting up an uninstall password from the GravityZone Control Center.

Warning

BEST for Linux v7 does not support uninstall passwords at this time.

Set up a password

You can set up an uninstall password for:

New deployments

To protect future endpoints, set up the uninstall password before the deployment, from the installation package.

To set the uninstall password from the installation package:

  1. Log in to GravityZone Control Center.

  2. Go to the Network page and click on the Installation Packages section.

  3. Click the package that you want to install or create a new one.

  4. Under Settings, select the Set uninstall password check box.

  5. Enter a password considering the complexity requirements.

  6. Click Save

Use this package to install BEST on endpoints. The password will prevent users from uninstalling the agent afterwards.

Existing installation

You can protect the existing endpoints in your network through policy. Edit the policy applied on the endpoints to set up the uninstall password.

To use multiple passwords for groups of endpoints sharing the same policy across your environment, use the uninstall password setting of the installation package.

To configure the uninstall password from policy:

  1. Log in to GravityZone Control Center.

  2. Go to the Policies page.

  3. Choose the policy that you applied on your endpoints.

    If the applied policy is the Default one, you must create and assign a new policy.

  4. Go to the General > Settings page.

  5. Under Uninstall Password Configuration, select the Set uninstall password check box.

  6. Enter a password considering the complexity requirements.

  7. Click Save.

Ensure that you apply the policy to your target endpoints.

Deploying Bitdefender Endpoint Security Tools on a machine with Bitdefender Antivirus for Mac

This article explains how to deploy the Bitdefender Endpoint Security Tools business product to a machine that has the Bitdefender Antivirus for Mac consumer product installed.

If you choose to replace Bitdefender Antivirus for Mac with Bitdefender Endpoint Security Tools, keep in mind that you can deploy the latter only after you manually remove the consumer product.

This is because Bitdefender Antivirus for Mac has a Tamper protection module, a component that denies any external action over the integrity of the product, making impossible the uninstalling process via silent deployment or manual installation.

To deploy Bitdefender Endpoint Security Tools on a machine that has Bitdefender Antivirus for Mac, follow these steps:

  1. Remove manually Bitdefender Antivirus for Mac using Bitdefender Uninstaller.

    Sometimes, the standard Bitdefender Uninstaller may fail or Bitdefender Antivirus for Mac does not exist at its location. In such a situation, you must use Disk Utility.

  2. Restart your Mac.

  3. Deploy Bitdefender Endpoint Security Tools as usual, following the instructions described here.

Installing Bitdefender Endpoint Security Tools through Jamf Pro

Jamf Pro (formerly Casper Suite) is a macOS and iOS management software developed exclusively for Apple platforms. It offers a breadth of functionality in package building, inventory, image management, remote imaging, remote updates, iOS mobile device management and a powerful framework for automated support.

This article describes how to install Bitdefender Endpoint Security Tools on macOS computers through Jamf Pro.

Bitdefender Endpoint Security Tools installation through Jamf Pro 9.x

You can remotely install Bitdefender Endpoint Security Tools on macOS endpoints via Jamf Pro 9.x through a script or from Self Service in User Mode.

Running a script with a policy in Jamf Pro

  1. Log in to Jamf Pro.

  2. In the left-side menu, go to Computer Management.

  3. Add the DMG file ofBitdefender Endpoint Security Tools as a new payload.

  4. Select the installation PKG file to be extracted from the DMG file.

  5. Go to Scripts and enter the path as shown below. The location of the downloaded DMG file may differ.

    mac-jamf-9-install.png

  6. Configure the policy settings according to your needs.

  7. Click Save.

    The policy runs on the selected endpoints after the next sync with Jamf Pro.

Installing Bitdefender Endpoint Security Tools from Self Service

  1. Log in to Jamf Pro.

  2. In the left-side menu, go to Computer Management.

  3. In the Computer Management – Management Framework section, click Self Service.

  4. Log in, if required.

  5. Select the package from Applications (file name subject to your Administrator’s Application Management).

    mac-install-jamf-self-service.png

  6. Select one of the following options:

    • Click the Install button to deploy the Bitdefender Endpoint Security Tools installation kit.

    • Click the Silent Install button for unattended Bitdefender Endpoint Security Tools deployment.

Learn more about Jamf Pro from their Administrator's Guide.

Bitdefender Endpoint Security Tools installation through Jamf Pro 10.x

This section describes how to remotely deploy Bitdefender Endpoint Security Tools through Jamf Pro 10.x.

Before you begin

After installing Bitdefender Endpoint Security Tools, users must approve the Bitdefender system extensions on their Mac. Until users approve the Bitdefender extensions, some features do not work. For details, refer to Bitdefender system extension blocked in macOS.

As administrator, you can pre-approve the Bitdefender extensions and thus eliminate user intervention by whitelisting them in a Mobile Device Management tool such as Jamf Pro. For details, refer to Whitelisting Bitdefender extensions in Jamf Pro 10.x.

To install Bitdefender Endpoint Security Tools through Jamf Pro, you have the following options:

  • Use macOS Downloader, which detects the processor architecture and automatically downloads and installs the appropriate kit for either Intel or Apple M1.

    This option is recommended for mixed environments with both processors to save time and effort on your side.

  • Download and install the full macOS kit manually, paying attention to choose the right package for your processor architecture, be it Intel or Apple.

mac-downloader.png

Note

  • The steps described below follow the Jamf Pro version 10.5 interface. The Jamf Pro interface may differ in later versions.

  • Screenshots in this section are indicative and they may be different from your actual experience, based on Jamf Pro version and settings.

Use macOS Downloader to install Bitdefender Endpoint Security Tools

You can use macOS Downloader to install Bitdefender Endpoint Security Tools on computers with Intel or Apple processors. In this scenario, macOS Downloader automatically downloads the full kit during the installation process.

Note

The target computers must have access to GravityZone or to a relay to be able to download the macOS kit.

  1. In GravityZoneControl Center, make sure you have an installation package configured in Network > Installation Packages

  2. Click Download in the upper-side of the page.

  3. From the drop-down menu, select macOS Downloader and save the setup_downloader.dmg file locally.

  4. Double-click setup_downloader.dmg to view the content.

    img-02-setup-downloader-mac.png

  5. Drag both SetupDownloader.app and installer.xml to a folder. Example: /Users/Shared)

  6. Drag the folder containing the files into Jamf Composer and create an installation file that can be in DMG or PKG format.

  7. Log in to Jamf Pro.

  8. In the top-right corner of the console, click Settings. Make sure that the computers have the User Approved MDM status.

  9. Click Computer Management, then Packages.

    In the General tab, you can edit the Display name field.

    img-03-setup-downloader.png

  10. Upload the installation file into Jamf Pro.

  11. In the left-side menu, go to Policies and create a policy for the installation file.

    img-04-new-policy.png

  12. Go to Packages > Configure and select the package previously uploaded.

    Set the Action to Install.

    jamf_policy_install_68372_en.png

  13. Click Scripts and configure the Files and Processes payload.

  14. Type in the Script tab the following command:

    /Users/Shared/SetupDownloader.app/Contents/MacOS/SetupDownloader --silent
    img-06-script-setup.png

  15. Assign the policy to computers and click Save.

Use the full macOS kit to install Bitdefender Endpoint Security Tools

When installing Bitdefender Endpoint Security Tools using the full kit, you must pay attention to the version you choose. You cannot install a macOS kit for Intel on a Mac with Apple silicon or vice versa.

  1. In GravityZoneControl Center, make sure you have an installation package configured in Network > Installation Packages

  2. Click Download in the upper-side of the page.

  3. In the drop-down menu, select macOS kit (Intel x86) or macOS kit (Apple M1).

    Downloading the corresponding file takes longer than macOS Downloader due to its bigger size.

  4. Double-click the Bitdefender_for_MAC.dmg (Intel file) or Bitdefender_for_MAC_ARM.dmg (Apple M1 file) to view the content.

    13945_3.png

  5. Drag both antivirus_for_mac.pkg and installer.xml to a folder. Example: /Users/Shared

  6. Drag the folder containing the files into Jamf Composer and create an installation file that can be in DMG or PKG format.

  7. Log in to Jamf Pro.

  8. In the top-right corner of the console, click Settings. Make sure that the computers have the User Approved MDM status.

  9. Click Computer Management, then Packages.

    In the General tab, you can edit the Display name and Filename fields.

    13945_4.png

  10. Upload the installation file into Jamf Pro.

  11. In the left-side menu, go to Policies and create a policy for the installation file.

    13945_5.png

  12. Select the installation file in Policies > Packages and set Action to Install.

    13945_6.png

  13. Click Scripts and configure the Files and Processes payload.

  14. Type in the Script tab the following command:

    installer -pkg /Users/Shared/antivirus_for_mac.pkg -target /
    13945_7.png

  15. Assign the policy to computers and click Save.

Configuring Jamf Pro to deploy BEST on macOS Big Sur 11.0 or later

Bitdefender Endpoint Security Tools (BEST) requires a configuration profile in Jamf Pro when using this tool to deploy on machines running macOS Big Sur 11.0 or later. In the configuration profile, pre-approve the following:

  • Bitdefender system extension

  • Traffic proxy

  • Full disk access

All approvals are necessary for Bitdefender Endpoint Security Tools to work properly, without asking endpoint users for interaction.

Bitdefender system extension

First, you have to create a configuration profile where you pre-approve the Bitdefender system extension.

To create the profile, follow these steps:

  1. Log in to Jamf Pro.

  2. Go to Computers > Configuration Profiles and click New.

  3. In the left-side menu of the new profile, scroll down to System Extensions.

  4. Click Configure.

  5. Under Allowed Team IDs and System Extensions, configure these settings:

    • Under Display Name, enter Bitdefender

    • In the System Extension Types drop-down list, select Allowed System Extensions.

    • Under Team Identifier, enter GUNFMW623Y

    • Under Allowed System Extensions, enter the following string: com.bitdefender.cst.net.dci.dci-network-extension

    jamf_bitdefender_extension_allowed_92066_en.png

  6. Click the + (plus) button in the upper-right corner to configure settings that allow uninstalling the Bitdefender security agent if necessary.

  7. In the new Allowed Team IDs and System Extensions form, configure these settings:

    • Under Display Name, enter Bitdefender

    • In the System Extension Types drop-down list, select Removable System Extensions.

    • Under Team Identifier, enter GUNFMW623Y

    • Under Removable System Extensions, enter the following string: com.bitdefender.cst.net.dci.dci-network-extension

    jamf_bitdefender_extension_removable_92066_en.png

  8. Click Save.

The complete configuration profile should look like in the image below.

jamf_bitdefender_extension_profile_92066_en.png

Traffic proxy

BEST uses a tunneling application (like a VPN) to filter the traffic.

To pre-approve this application, follow these steps:

  1. In the left-side menu of the profile, go to Content Filter.

  2. Under Filter Name, enter Bitdefender.

  3. Under Identifier, enter com.bitdefender.epsecurity.BDLDaemonApp.

  4. Under Network Filter, enter these strings:

    • For Network Filter Bundle Identifier:

      com.bitdefender.cst.net.dci.dci-network-extension

    • For Network Filter Designated Requirement:

      anchor apple generic and identifier "com.bitdefender.cst.net.dci.dci-network-extension" and (certificate leaf[field.1.2.840.113635.100.6.1.9] /* exists */ or certificate 1[field.1.2.840.113635.100.6.2.6] /* exists */ and certificate leaf[field.1.2.840.113635.100.6.1.13] /* exists */ and certificate leaf[subject.OU] = GUNFMW623Y)

    002-content-filter.png

  5. Click Save.

Full disk access

To allow full disk access for Bitdefender Endpoint Security Tools, follow these steps:

  1. In the left-side menu of the profile, go to Privacy Preferences Policy Control.

  2. You need to allow full access for the following applications:

    • BDLDaemon.app

      1. Under Identifier, enter:

        com.bitdefender.epsecurity.BDLDaemonApp

      2. Under Identifier Type, select Bundle ID.

      3. Under Code Requirement, enter:

        anchor apple generic and identifier "com.bitdefender.epsecurity.BDLDaemonApp" and (certificate leaf[field.1.2.840.113635.100.6.1.9] /* exists */ or certificate 1[field.1.2.840.113635.100.6.2.6] /* exists */ and certificate leaf[field.1.2.840.113635.100.6.1.13] /* exists */ and certificate leaf[subject.OU] = GUNFMW623Y).

      4. Click the Add button on the right side of the screen.

      5. Under App or Service, select SystemPolicyAllFiles from the drop-down list. Make sure Access is set to Allow.

      6. Click Save.

    • EndpointSecurityforMac.app

      1. Click the + button on the right side of the screen to add another template.

      2. Under Identifier Type, select Bundle ID.

      3. Under Identifier, enter:

        com.bitdefender.EndpointSecurityforMac

      4. Under Code Requirement, enter:

        identifier "com.bitdefender.EndpointSecurityforMac" and anchor apple generic and certificate 1[field.1.2.840.113635.100.6.2.6] /* exists */ and certificate leaf[field.1.2.840.113635.100.6.1.13] /* exists */ and certificate leaf[subject.OU] = GUNFMW623Y

      5. Click the Add button on the right side of the screen.

      6. Under App or Service, select SystemPolicyAllFiles from the drop-down list. Make sure Access is set to Allow.

      7. Click Save.

        003-disk-access.png

  3. Click Save.

For details on Bitdefender Endpoint Security Tools approvals required in macOS Big Sur, refer to Changes to Bitdefender Endpoint Security Tools in macOS Big Sur and later: network extension, proxy configurations and SSL certificate.

To install Bitdefender Endpoint Security Tools through Jamf Pro 10.x, after creating the configuration profile, refer to Installing Bitdefender Endpoint Security Tools through Jamf Pro.

Whitelisting Bitdefender extensions in Jamf Pro 10.x

This article explains how to whitelist Bitdefender extensions in Jamf Pro 10.x.

After installing Bitdefender Endpoint Security Tools (BEST) manually or remotely in macOS, users are prompted to approve the Bitdefender extensions on their computers. Until users approve the Bitdefender extensions, some BEST features do not work. For details, refer to Bitdefender system extension blocked in macOS.

You can pre-approve the Bitdefender extensions and thus eliminate the need for user intervention by whitelisting the Bitdefender extensions using a Mobile Device Management tool such as Jamf Pro. This feature is supported starting with macOS 10.13.2 and Jamf Pro version 10.3.0.

The procedure of whitelisting Bitdefender extensions implies creating and applying an MDM configuration profile in Jamf Pro 10.x.

Note

The target computers must have User Approved MDM status.

For details about User Approved MDM, refer to these articles:

How to create the MDM configuration profile

To create the MDM configuration profile for whitelisting Bitdefender extensions, follow these steps:

  1. Log in to Jamf Pro.

  2. Go to Computers > Configuration Profiles > New.

  3. Scroll down to Approved Kernel Extensions.

  4. Enter a Display name and the Team ID.

    The Bitdefender Team ID is GUNFMW623Y.

    15210_1.png

    Note

    Specifying individual extensions to be approved is not required.

  5. Save the changes.

  6. Deploy the profile to the computers.

Deploying the SSL certificate for Bitdefender Endpoint Security Tools through Jamf Pro

After installation on Mac, Bitdefender Endpoint Security Tools (BEST) requires an SSL certificate to properly work. For the Bitdefender agent to load and use the certificate, this is what you need to know when you deploy it through Jamf Pro:

  • The Bitdefender Endpoint Security Tools installation package must have an uninstall password set in GravityZone.

  • You need to create a PFX certificate (using PEM and KEY files) with the MD5 hash of the uninstall password.

  • You must install the PFX certificate on the target computers with a Configuration Profile from Jamf Pro.

  • You must deploy the same PFX certificate to the target computers in the path /Library/DeployCert through a policy from Jamf Pro. We advise that the certificate deployed to path /Library/DeployCert only has read and write permissions for root user.

After the PFX certificate is installed, trusted in Keychain and deployed to /Library/DeployCert, BEST uses it for MITM and the local user will no longer be prompted to install the SSL certificate.

The certificate deployed to /Library/DeployCert using Jamf Pro has priority over the Bitdefender CA SSL certificate that has been previously installed and trusted in Keychain. Following this procedure, BEST stops using Bitdefender CA SSL and it loads the new certificate instead.

How to deploy the SSL certificate

You can do the following steps for existing BEST installations, as well as before starting a new agent deployment.

  1. In GravityZoneControl Center, set an uninstall password for the endpoints you wish to deploy the certificate to.

  2. Generate a PEM certificate with an associated private key.

    Example of the command line to create the PEM certificate:

    /usr/bin/openssl req -new -days 1825 -nodes -x509 -subj '/C=RO/ST=Bucharest/L=Bucharest/O=Endpoint/CN=NewName
CA SSL' -keyout rootCA.key -out rootCA.pem

    Note

    Make sure the name of the certificate that you create (the value for CN in the command line) is different from Bitdefender CA SSL, which is the name of the default certificate. Example: CN=MyCertificate CA SSL

  3. Generate a PFX certificate named certificate.pfx using the PEM and KEY files from the previous step.

    Note

    The certificate's name must be certificate.pfx. Deployment will fail if the certificate has a different name.

    This certificate needs to be always trusted and password protected with the MD5 hash of the uninstall password set through GravityZone.

    You can calculate MD5 using the command md5 -s <password> in Terminal or with other MD5 calculator tool. For example, MD5 for string 1234 will be 81dc9bdb52d04dc20036dbd8313ed055.

    Example of command line to create the certificate.pfx file:

    openssl pkcs12 -inkey rootCA.key -in rootCA.pem -export -out certificate.pfx

    At this moment, you need to provide an export password, which is the MD5 hash of the uninstall password.

    certificatePFXcommand.png

  4. In Jamf, create a Configuration Profile and upload the certificate.pfx file previously configured.

    jamf_certificate_upload_144052_en.png

  5. Assign the policy to the target computers. The certificate will be installed in Keychain, always trusted.

  6. Create the /Library/DeployCert folder and copy the certificate.pfx file to /Library/DeployCert.

    Use Jamf Composer to create to a PKG file with /Library/DeployCert/certificate.pfx.

  7. In Jamf, go to Computer Management > Packages and upload the PKG file from the previous step.

    img-04-upload-certificate.png

  8. Also in Jamf, go to Policies and create a new policy.

    img-05-new-policy.png

  9. Configure the package previously uploaded. Set the Action to Install and assign the policy.

    The certificate.pfx file will be deployed to the target computers.

    jamf_policy_install_68372_en.png

Deploying the SSL certificate for Bitdefender Endpoint Security Tools through Kandji

After installation on Mac, Bitdefender Endpoint Security Tools requires an SSL certificate to work properly. In this situation, the Bitdefender agent prompts the local user to install the certificate to enable SSL protection.

This is what you need to consider when using the Kandji platform to install the certificate:

  • The installation package used for deployment has an uninstall password set in GravityZone.

  • You create a PFX certificate with the MD5 hash of the uninstall password and install it on machines with a configuration profile in Kandji.

  • You deploy the same PFX certificate on the machine in the path: /Library/DeployCert.

To install the SSL certificate, follow these steps:

  1. Create an installation package for Bitdefender Endpoint Security Tools in GravityZone that has an uninstall password. For details, refer to Install security agents - standard procedure.

  2. In Terminal, create a PEM certificate with the associated private key.

    Example of command line to create the PEM certificate:

    /usr/bin/openssl req -new -days 1825 -nodes -x509 -subj
'/C=RO/ST=Bucharest/L=Bucharest/O=Endpoint/CN=YourCertName CA SSL' -keyout
rootCA.key -out rootCA.pem

    Note

    Make sure the name of the certificate that you create (the value for CN in the command line) is different from “Bitdefender CA SSL”, which is the name of the default certificate. Example: CN=MyCertificate CA SSL

  3. In Terminal, create the PFX certificate named certificate.pfx using the PEM and KEY files from the previous step.

    This certificate needs to be always trusted and password protected with the MD5 hash of the uninstall password set through GravityZone.

    Example of command line to create the certificate.pfx file:

    openssl pkcs12 -inkey rootCA.key -in rootCA.pem -export -out certificate.pfx

  4. At this step, you are prompted in Terminal for a password. Make sure you enter the MD5 hash of the uninstall password set in the Bitdefender Endpoint Security Tools installation package.

    You can calculate MD5 using the command md5 -s <password> in Terminal or with other MD5 calculator tool. For example, MD5 for string 1234 will be 81dc9bdb52d04dc20036dbd8313ed055.

  5. In Kandji, go to Library > Add New > Certificate.

  6. Click Add & Configure to create a certificate profile to push the PFX certificate on computers.

  7. Select the Blueprints to which the certificate is assigned.

  8. Specify the certificate details:

    • For Certificate type, select PKCS #12-formated certificate.

    • Add a certificate name.

    • Enter the certificate password, which is the same MD5 hash of the Bitdefender uninstall password.

  9. The PFX certificate must also be deployed on the local machine to the path: /Library/DeployCert

    To achieve this, add this certificate in a ZIP archive to the Bitdefender Endpoint Security Tools installation kit.

  10. You can slightly adjust the Kandji post-install script to include the steps needed to have the certificated placed in the correct location.

    Example:

    # Create the DeployCert folder

mkdir -p /Library/DeployCert

 

# Move the certificates in the DeployCert folder

mv /var/tmp/certificate.pfx /Library/DeployCert/

 

# Adjust permissions

chmod -x /Library/DeployCert 

chmod +w /Library/DeployCert

After the PFX certificate is installed, trusted in keychain, and deployed to /Library/DeployCert, Bitdefender Endpoint Security Tools will use it for MITM and the local user will no longer be prompted to install the SSL certificate.

The certificate deployed to /Library/DeployCert using Kandji will have priority over the Bitdefender CA SSL certificate that has been previously installed and trusted in keychain. Following this procedure, Bitdefender Endpoint Security Tools will stop using Bitdefender CA SSL and will load instead the new certificate.

Install Bitdefender Endpoint Security Tools through an MSI package

Bitdefender Endpoint Security Tools (BEST), the GravityZone security agent, uses one installation package for any environment (physical or virtual). On Windows, GravityZone delivers the installation packages as executable kits, only in .EXE format. This may be inconvenient if you want to deploy the agent via Windows Group Policy or any other third-party application that supports MSI packages.

The solution implies applying an MSI wrapper over Windows Downloader, the standard lite installer for BEST. This section provides the guidelines for downloading the installer and a few methods on how to deploy the BEST using the MSI package.

Get Windows Downloader

Warning

  • Do not alter the Windows Downloader file name. Otherwise, the installation files will not download from the Bitdefender servers.

  • Because Microsoft Edge may trim long file names such as the one of Windows Downloader, we recommend using another browser.

To download BEST installer you must:

  1. Log in to GravityZone Control Center.

  2. Navigate to the Network > Installation Packages page.

  3. Select the installation package you want to download.

    Important

    This procedure currently does not support installation packages with proxy settings

  4. Click Download at the upper side of the table and select Windows Downloader.

    The installation package is saved to your default download location as an .EXE file.

Deploy BEST using Microsoft Endpoint Configuration Manager (SCCM)

Important

This procedure does not support installation packages with proxy settings.

To deploy BEST through SCCM follow these steps:

1. Get the installer hash

This can be done through one of these methods:

Sending download links

  1. Log in to GravityZone Control Center.

  2. Go to the Network > Installation Packages page.

  3. Select the installation package you want to deploy.

  4. Click on the Send download links.

  5. Expand the Installation links area.

  6. Extract the installer hash from between the square brackets [ ] and save it.

    sccm2.JPG
Windows Downloader

Warning

  • Do not alter the Windows Downloader file name. Otherwise, the installation files will not download from the Bitdefender servers.

  • Because Microsoft Edge may trim long file names such as the one of Windows Downloader, we recommend using another browser.

To download BEST installer you must:

  1. Log in to GravityZone Control Center.

  2. Go to the Network > Installation Packages page.

  3. Select the installation package you want to deploy.

  4. Click Download at the upper side of the table and select Windows Downloader.

  5. Extract the installer hash from between the square brackets [ ] and save it.

    sccm3.JPG

2. Create the installation MSI package

  1. Download the MSI Wrapper.

    BESTmsi.PNG

  2. Copy the MSI file to the Software Library share from your Configuration Manager.

  3. Go to Configuration Manager > Software Library > Applications

    sccm1.JPG

  4. Click on the Create Application button.

  5. Locate the MSI wrapper and click Next.

    newsccm4.JPG

  6. Wait for the information to be imported and click Next.

  7. On the General Information page add the following parameters to the Installation program command line:

    msiexec /i "BEST_downloaderWrapper.msi" /qn GZ_PACKAGE_ID=installerhash REBOOT_IF_NEEDED=1

    The edited line should look like this:

    msiexec /i "BEST_downloaderWrapper.msi" /qn GZ_PACKAGE_ID=aHR0cHM6Ly9jbG91ZGd6LWVjcy5ncmF2aXR5em9ucS5iaXRkZWZlbmRlci5jb20vUGFja2FnZXMvQlNUV0lOLzAvcV9Ib0VML2luc3RhbGxlci54bWw-bGFuZz1lbi1VUw== REBOOT_IF_NEEDED=1

  8. Under Install behavior, select Install for system if resource is device; otherwise install for user.

    newsccm5.JPG

  9. Click Next to apply the settings.

  10. Review the information and click Next to create the application.

  11. Bitdefender Endpoint Security Tools will be displayed in the Applications list.

    sccm6.JPG

3. Deploy the installation package

  1. Right-click the application and select Deploy.

    sccm7.JPG

  2. Click Browse and specify the collection as All Systems. Click Next.

    sccm8.JPG

  3. To add the Distribution Points, click in Add and select your distribution point.

    sccm9.JPG

  4. Under Action, select Install. Under Purpose, select Required.

    sccm10.JPG

  5. Click Next

  6. Schedule the deployment and click Next.

    sccm11.JPG

  7. Configure the User notifications and click Next.

    sccm12.JPG

  8. Specify alert options and click Next.

    sccm13.JPG

  9. Confirm the settings and click Next.

    sccm14.JPG

  10. Wait for the operation to complete and click Close.

    sccm15.JPG

Deployments incremented with the number of devices under SCCM:

sccm16.JPG

On the left-hand side of the console select Monitoring > Deployments. Here, you can see information about the application that was deployed.

sccm17.JPG

Deploy BEST via the msiexec.exe command line

This method is suitable for command-line deployment tools that accept instructions with parameters. The method uses the msiexec command, having the MSI wrapper and the installer ID as parameters. The MSI wrapper is digitally signed by Bitdefender.

  1. Download the MSI Wrapper.

  2. Open Command Prompt as Administrator.

  3. Run the following command to deploy BEST:

    msiexec /i "full_path\BEST_downloaderWrapper.msi" /qn GZ_PACKAGE_ID=string REBOOT_IF_NEEDED=1 parameter

    Where:

    • full_path is the actual path to the MSI Wrapper.

    • string this is an encrypted string from the installation package name.

    • parameter (optional) that reboots the machine when you deploy BEST over a competitor's product.

      1 = TRUE

      A notification prompts the user with a 10-minute time frame before restarting the machine.

    For example:

    msiexec /i C:\My Downloads\BEST_downloaderWrapper.msi /qn GZ_PACKAGE_ID=aHR0cH-bGFuZz1lbi1VUw== REBOOT_IF_NEEDED=1

    Where:

    • The installation package name is : setupdownloader_[aHR0cH-bGFuZz1lbi1VUw==].exe

    • The GZ_PACKAGE_ID value is: aHR0cH-bGFuZz1lbi1VUw==.

      This is same string that is part of the downloader name.

    Note

    The string in the example is only for illustration purposes only. The actual string is different and much longer.

Deploy BEST via installer.xml

Use this method when you have a proxy configured into the installation package or when you use a proxy on a target machine.

  1. Log in to GravityZone Control Center

  2. Go to the Network > Installation Packages page.

  3. Click Add at the upper side of the table.

  4. Configure the package and click Save.

  5. Click Download at the upper side of the table and select Windows kit (32-bit or 64-bit).

  6. Extract the installer.xml file from the installation package to any location.

  7. Download the MSI Wrapper.

  8. Place the MSI wrapper in the same location with the installer.xml file.

  9. Rename the MSI Wrapper using the Windows Downloader to embed installer.exe

    For example:

    Installation package name: setupdownloader_[aHR0cH-bGFuZz1lbi1VUw==].exe

    MSI Wrapper name: BEST_downloaderWrapper.msi

    MSI Wrapper embedded with installer.xml: BEST_downloaderWrapper_[aHR0cH-bGFuZz1lbi1VUw==].msi

  10. Run the following command to deploy BEST:

    msiexec /i full_path\BEST_downloaderWrapper_[aHR0cH-bGFuZz1lbi1VUw==].msi

    Note

    The string in the example is only for illustration purposes. The actual string is much longer.

Deploy BEST via Windows Group Policy (GPO)

Follow this method if all you need is to run the MSI file. In this case, you need to customize the wrapper with Orca.exe, to link it to the Windows Downloader. To avoid security warnings when running the resulted MSI file, you need to unblock it.

Warning

This method alters the digital signature of the MSI Wrapper.

  1. Install Orca.exe

    Orca is a tool for creating and editing Windows Installer packages.

    1. Download and run Windows SDK Components for Windows Installer Developers

    2. Select the MSI Tools checkbox when asked to select the features to be installed.

      MSI Tools includes Orca.exe. For more information about Orca.exe, refer to this Microsoft topic

      10359_1.png

    3. Click Install.

  2. Customize the MSI Wrapper

    1. Download the MSI Wrapper.

    2. Right-click the MSI template and select Edit with Orca.

    3. In Orca, navigate to Tables > Property.

      MSI_Orca.PNG

    4. In the right panel, locate GZ_PACKAGE_ID under the Property column.

    5. Under the Value column, click the corresponding cell to enter a new value.

    6. Insert the string between brackets from the installation package EXE file.

      For example:

      Installation package name:

      setupdownloader_[aHR0cH-bGFuZz1lbi1VUw==].exe

      GZ_PACKAGE_ID value:

      aHR0cHbGFuZz1lbi1VUw==

      Note

      The string in the example is only for illustration purposes. The actual string is much longer.

    7. Add the following parameter (including its value) to reboot the machine when you deploy BEST over a competitor's product:

      REBOOT_IF_NEEDED=1

      A notification prompts the user with a 10-minute time frame before restarting the machine.

    8. Click OK to confirm.

    9. Save changes made to the MSI Wrapper.

  3. Unblock MSI Wrapper to avoid security warnings

    Windows may prevent you from running files downloaded from the internet and raise a security warning. To avoid this situation with MSI Wrapper, follow these steps:

    1. Right-click the MSI Wrapper template and select Properties.

    2. In the General tab, select Unblock at the bottom of the window.

      MSI_Properties.PNG

    3. Click OK or Apply.

  4. Deploy the MSI package

    Use the modified MSI Wrapper to deploy the Bitdefender security agent through Windows Group Policy or any other third-party application that supports MSI packages.

    Note

    For silent installations, use the following parameters: /qn or /quiet.

Installing Bitdefender Endpoint Security Tools using Jamf Pro

To remotely install Bitdefender Endpoint Security Tools using Jamf Pro, follow these steps:

  1. Copy the PKG file to the target machine.

  2. In Terminal, run this command:

path/to/Installer.app/Contents/MacOS/InstallationDeployer --install installer -pkg /path/to/the_package_to_be_installed.pkg -target /

Installer.app/Contents/MacOS/InstallationDeployer is an application used in Jamf Pro to install PKG files.

Install Bitdefender Endpoint Security Tools manually on Linux virtual machines

This section describes how to install manually the GravityZone security agent on Linux virtual machines from a GravityZone cloud environment.

Requirements and prerequisites

Before installation, check the security agent requirements on Linux.

Licensing

Linux endpoints use license seats from the pool of licenses for server operating systems.

Installation

The procedure includes how to download the appropriate installation package to the machine, unpack the archive and manually install it via a terminal session.

  1. In GravityZone Control Center, go to Network > Packages.

  2. Select the installation package you want to use. If there is no package available, create one and select it.

  3. Click the Send download links button at the upper side of the page.

    10359_5.png

  4. Type the email address you want to use for downloading the package in the appropriate field, and then press Enter. You will have to access this email account from the virtual machine where you want to install the security agent.

  5. Click Send. A predefined email containing the security agent download links will be sent to the specified address in a few minutes.

  6. Connect to the Linux virtual machine where you want to install the security agent, and access the email account previously used.

  7. Open the email from Bitdefender and click the Linux installer link, to download the Linux installation package to the virtual machine.

    Note

    The installer first downloads the full installation package from the Bitdefender cloud servers. It is small-sized and it can be run both on 32-bit and 64-bit systems.

  8. Open a terminal session on the Linux virtual machine using an account with administrative privileges.

  9. Run the following commands to unpack and run the installer:

    cd /root

    tar –xvf fullKit_unix64.tar

    chmod +x installer

    ./installer

    Note

    The cd /root command is an example for specifying the virtual machine folder where you have transferred the downloaded installation archive. The package name mentioned above is also an example. You must enter the name of the specific package you have downloaded.

  10. Bitdefender Endpoint Security Tools for Linux will be installed in a few moments. To check that the agent has been installed on the endpoint, run this command:

    /opt/bitdefender-security-tools/bin/bd status

In a few minutes after the security agent has been installed, the endpoint will show up as managed in the GravityZone network inventory.

Install Bitdefender Endpoint Security Tools using the credentials of a non-root user

In environments integrated with Control Center, you can remotely install Bitdefender Endpoint Security Tools on systems by using installation tasks. These tasks require administrative privileges on the target systems. On Linux systems, you can provide the credentials of either a root or a non-root user with administrative access.

To install BEST with a non-root user, follow these steps:

  1. On each target system:

    1. Run the next command as root to open the /etc/sudoers configuration file for safe editing:

      #visudo

    2. Type I to enable editing.

    3. Ensure that your user can perform packages installations with the sudo command:

      1. Locate the following line:

        root ALL = (ALL) ALL

        A similar line with the one above but with the user name should be present in the next lines.

      2. If you cannot find the line for your user, add it as follows:

        username ALL = (ALL) ALL

        This setting grants the user the right to use sudo for all commands that require root privileges.

    4. Comment the following lines:

      Defaults requiretty

      Defaults targetpw

      Defaults runaspw

      Defaults rootpw

      Defaults !visiblepw

    5. Save the file and exit: press ESC and type :wq .

  2. From Control Center, follow the deployment steps described in Install Bitdefender Endpoint Security Tools manually on Linux virtual machines.

    When asked for credentials, provide the authentication details of the non-root user.

Configure Faronics Deep Freeze to work with Bitdefender Endpoint Security Tools

This article explains how to configure Faronics Deep Freeze Enterprise to allow the installation of Bitdefender Endpoint Security Tools.

Faronics Deep Freeze helps eliminate computer damage and downtime by making computer configurations indestructible. Once Deep Freeze is installed on a computer, any changes made to the computer - regardless of whether they are accidental or malicious - are never permanent. Deep Freeze provides immediate immunity from many of the problems that plague computers today - inevitable configuration drift, accidental system misconfiguration, malicious software activity, and incidental system degradation.

Overview

Having Faronics Deep Freeze Enterprise installed on a computer causes the signature updates installed by BEST to be deleted at every system reboot.

This section is meant to help you understand how to configure Faronics Deep Freeze Enterprise to work along with BEST without blocking:

  • Signatures updates after a system reboot

  • Policy assignment from Control Center

  • BEST product updates

Install BEST with Faronics Deep Freeze Enterprise

You have two options to install BEST:

  • manual configuration

  • script configuration

Manual configuration

  1. Install Faronics Deep Freeze Enterprise version 8 or higher on a server in your network.

  2. Use the Deep Freeze Configuration Administrator utility to configure a password and a new partition (for example: T:\) with minimum of 1.5 GB capacity as thawspace. The thawspace includes the files that will be kept after a system is rebooted with Deep Freeze active.

  3. In Deep Freeze Configuration Administrator utility tool, go to File > Create Workstation Install Program and create an installation package for the systems protected by Deep Freeze.

  4. Install the newly created package on the target machine.

  5. Open Deep Freeze Enterprise and select the Boot Thawed check box in Boot Control tab. This option will disable Deep Freeze on the next reboot, allowing you to install Faronics Data Igloo and BEST.

  6. Reboot the target machine.

  7. Install Faronics Data Igloo.

  8. On the targeted machine, press Win + R to open the Run window.

  9. Type regedit and press Enter to open the registry editor.

  10. Create the following registry key: HKEY_LOCAL_MACHINE\Software\Bitdefender.

  11. Using Faronics Data Igloo, change the target of the HKEY_LOCAL_MACHINE\Software\Bitdefender key to a folder located on the T:\ partition.

  12. On the partition containing the operating system, create the following folders:

    • %ProgramFiles%\Bitdefender\Endpoint Security\Signatures

    • %ProgramFiles%\Bitdefender\Endpoint Security\ThreatScanner

    • %ProgramFiles%\Bitdefender\Endpoint Security\settings

    • %ProgramFiles%\Bitdefender\Endpoint Security\epagng

  13. Using the Folder Redirection tab from Faronics Data Igloo, redirect these three folders to a folder from T:\ partition.

  14. Install BEST on the target machine.

Script configuration

  1. Install Faronics Deep Freeze Enterprise version 8 or higher on a server in your network.

  2. Use the Deep Freeze Configuration Administrator utility to configure a password and a new partition (for example: T:\) with minimum of 1.5 GB capacity as thawspace. The thawspace includes the files that will be kept after a system is rebooted with Deep Freeze active.

  3. In Deep Freeze Configuration Administrator utility tool, go to File > Create Workstation Install Program and create an installation package for the systems protected by Deep Freeze.

  4. Install the newly created package on the target machine. The machine will automatically reboot.

  5. Open Deep Freeze Enterprise and select the Boot Thawed check box in Boot Control tab. This option will disable Deep Freeze on the next reboot, allowing you to install Faronics Data Igloo and BEST.

  6. Reboot the target machine.

  7. Install Faronics Data Igloo.

  8. Download the Bitdefender redirection script from here.

  9. Extract the VBS script file from the archive and run it.

    Note

    On operating systems with User Account Control enabled, open Command Prompt (cmd.exe) as Administrator and run the script from the command line.

  10. Install BEST on the target machine.

Running a BEST product update

Important

During this process, the target system will reboot two times.

To successfully run a BEST product update:

  1. Switch the target machine to Boot Thawed mode. Deep Freeze will require a reboot in order to boot into Boot Thawed mode.

  2. Run the Update task from the Control Center. Additionally, you can run the update from the local console.

    Note

    In some situations, BEST may require a reboot of the target machine.

  3. Log in to Control Center to confirm the product update has been installed successfully by generating an Update Status report.

  4. Switch the target machine to Boot Frozen mode. Deep Freeze will require a reboot in order to boot into Boot Frozen mode.

Changes to Bitdefender Endpoint Security Tools in macOS Big Sur and later: network extension, proxy configurations and SSL certificate

Starting with macOS Big Sur, Apple uses technologies that affect the behavior of the Bitdefender Endpoint Security Tools agent.

Specifically, Apple has replaced the kernel extensions found in older versions of macOS with system extensions, which run in the user space. Therefore, Bitdefender has switched for Bitdefender Endpoint Security Tools from kernel extensions to system extensions too. One system extension in particular requires more attention from users: the network extension.

To work properly, some of the Bitdefender Endpoint Security Tools features or network components (Antiphising, Traffic Scan and Web Access Control in the Content Control module, and the EDR Sensor) require the following approvals from users:

  • Approval for the network extension

  • Approval for the tunneling application used to filter the internet traffic

  • Approval for the SSL certificate

If the network extension, the tunneling application and the SSL certificate are not approved, Bitdefender Endpoint Security Tools displays warning messages at every three hours.

Important

Starting with version 4.15.127.200127, Bitdefender Endpoint Security Tools provides full support for Content Control in macOS Big Sur 11.2 (see the release notes). Previously on macOS Big Sur 11.0 and 11.1, Content Control had entered the passthrough mode and stopped any connection filtering when another application with a network extension was installed on the endpoint (for example, Cisco AnyConnect VPN). This happened due to an incompatibility issue of the operating system. In such a situation, the GravityZone console displayed the following error message: "Unknown issue (Product.NetworkExtensionIsDisabled.NetworkExtensionIncompatibility)".

For details about the Bitdefender Endpoint Security Tools support in macOS Big Sur, refer to Bitdefender support for macOS Big Sur.

Note

This article includes procedures and screenshots available with macOS Big Sur. The procedures are also applicable with later versions of macOS, such as Monterey and Ventura, but the user interface may differ, so please pay attention when following the steps.

The network extension

At installation

In the older macOS versions, kernel extensions required approval only at the first installation of Bitdefender Endpoint Security Tools. Starting with macOS Big Sur, the network extension requires approval every time the agent or a network component is installed or reinstalled (unless another component is already installed).

At installation, Mac users receive the following System Extension Blocked warning message for the Network extension:

"The program "SecurityNetworkInstallerApp" tried to load new system extension(s). If you want to enable these extensions, open Security & Privacy System Preferences."

big-sur-01.png

To approve the network extension in macOS Big Sur:

  1. Click Open Security Preferences.

  2. Go to Security > Privacy > General.

  3. Click the lock at the bottom of the window to make changes.

    big-sur-02.png

  4. Enter your system credentials and click Unlock.

    big-sur-03.png

  5. Click Allow for the blocked system extension.

  6. With the Network extension not approved, Bitdefender Endpoint Security Tools displays a You are at risk warning with the following message in the View Issues window:

    "Install and allow the network extension to enable full protection."

    big-sur-04.png

To fix the issue:

  1. Click Install now to open the Security > Privacy window.

  2. Click the lock at the bottom of the window to make changes.

  3. Enter your system credentials and click Unlock.

  4. Click Allow for the blocked system extension.

Note

In macOS Ventura these controls are available in the Privacy & Security page.

At uninstall

Starting with macOS Big Sur and later, the network extension requires user approval when the agent or the network components are uninstalled (no other component remains installed).

big-sur-05.png

If the user does not approve the change, the agent or the component will not be uninstalled.

The tunneling application (proxy configurations)

The system extension runs in the user space, so Bitdefender Endpoint Security Tools uses a tunneling application (like a VPN) to filter the traffic. This application also requires approval.

In the "BDLDaemon" Would Like to Add Proxy Configurations window, click Allow.

big-sur-06-ok.png

With the application not approved, Bitdefender Endpoint Security Tools displays a You are at risk warning and the following message in the View Issues window:

"Install the network component by allowing BDLDaemon.app to add Proxy Configuration."

big-sur-07.png

The proxy configuration will be added to System Preferences > Network.

big-sur-08-ok.png

Bitdefender DCI connects only if the network extension was approved.

big-sur-09.png

The SSL certificate

To filter the HTTPS traffic, Bitdefender Endpoint Security Tools requires the approval of a SSL certificate.

big-sur-10.png

If the Trust Settings are not updated, Bitdefender Endpoint Security Tools displays a You are at risk warning and the following message in the View Issues window:

"The SSL certificate is not trusted. Please trust the certificate to enable SSL protection."

big-sur-11.png

To trust the SSL certificate:

  1. Click Open Keychain Access.

  2. Double-click on Bitdefender CA SSL.

    big-sur-13.png

  3. Expand the Trust section.

    big-sur-14.png

  4. Click When using this certificate and select Always Trust.

    big-sur-16.png

  5. Close the window.

  6. Enter your system credentials and click Update Settings.

    big-sur-17.png

Important

In addition to the procedures described above, BESTrequires Full Disk Access permissions in macOS Big Sur. For details, refer to Full Disk Access is not granted for Bitdefender Endpoint Security Tools in macOS Mojave (10.14) and later.

Deploy BEST for Linux v7 via Ansible

This article contains basic instructions on how to create the necessary configuration files and deploy BEST Linux using an Ansible playbook.

  1. Create a configuration file to keep track of your inventory:

    inventory.yaml

    virtualmachines:
  hosts:
    ubuntu22.04:
      ansible_host: 10.17.15.240

    Note

    For more information on how to create an Ansible configuration file, refer to this How to build your inventory.

  2. Create a configuration file to organize the BEST for Linux v7 deployment process:

    deploy.yaml

    - hosts: virtualmachines
  vars:
    - WORKDIR: /root/bitdefender
    - TESTFILE: /home/eicar.com
  tasks:
    - name: Create the working directory
      file:
        path: "{{ WORKDIR }}"
        state: directory
    - name: Download the Bitdefender installer
      get_url:
        url: https://cloudgz.gravityzone.bitdefender.com/Packages/NIX/0/3i0Aov/setup_downloader.tar
        dest: "{{ WORKDIR }}/setup_downloader.tar"
    - name: Extract the Bitdefender installer
      unarchive:
        src: "{{ WORKDIR }}/setup_downloader.tar"
        dest: "{{ WORKDIR }}"
        remote_src: yes
    - name: Adjust the Bitdefender installer permissions
      file:
        path: "{{ WORKDIR }}/installer"
        state: file
        mode: u+x
    - name: Launch the Bitdefender installer
      command:
        cmd: "{{ WORKDIR }}/installer"
        chdir: "{{ WORKDIR }}"
    - name: Wait for the product to initialize
      pause:
        seconds: 60
    - name: Test that the antimalware functionality is operational
      copy:
        dest: "{{ TESTFILE }}"
        content: |
          X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
    - name: Check that the EICAR test file has been removed
      wait_for:
        path: "{{ TESTFILE }}"
        state: absent
        timeout: 5
    - name: Remove the working directory
      file:
        path: "{{ WORKDIR }}"
        state: absent

  3. Run the following command:

    ansible-playbook -i inventory.yaml -u root deploy.yaml

The output should be similar to the example below:

PLAY [virtualmachines] *********************************************************************************************************************************************************************************************************************

TASK [Gathering Facts] *********************************************************************************************************************************************************************************************************************
ok: [ubuntu22.04]

TASK [Create the working directory] ********************************************************************************************************************************************************************************************************
ok: [ubuntu22.04]

TASK [Download the Bitdefender installer] **************************************************************************************************************************************************************************************************
changed: [ubuntu22.04]

TASK [Extract the Bitdefender installer] ***************************************************************************************************************************************************************************************************
changed: [ubuntu22.04]

TASK [Adjust the Bitdefender installer permissions] ****************************************************************************************************************************************************************************************
changed: [ubuntu22.04]

TASK [Launch the Bitdefender installer] ****************************************************************************************************************************************************************************************************
changed: [ubuntu22.04]

TASK [Wait for the product to initialize] **************************************************************************************************************************************************************************************************
Pausing for 60 seconds
(ctrl+C then 'C' = continue early, ctrl+C then 'A' = abort)
ok: [ubuntu22.04]

TASK [Test that the antimalware functionality is operational] ******************************************************************************************************************************************************************************
changed: [ubuntu22.04]

TASK [Check that the EICAR test file has been removed] *************************************************************************************************************************************************************************************
ok: [ubuntu22.04]

TASK [Remove the working directory] ********************************************************************************************************************************************************************************************************
changed: [ubuntu22.04]

PLAY RECAP *********************************************************************************************************************************************************************************************************************************
ubuntu22.04                : ok=10   changed=6    unreachable=0    failed=0    skipped=0    rescued=0    ignored=0

Deploying Bitdefender Endpoint Security Tools for Mac through Microsoft Intune

This article describes how to deploy Bitdefender Endpoint Security Tools (BEST) on macOS computers through Microsoft Intune. To have the security agent fully functional without requiring local user interaction, you must follow these procedues:

Deploy BEST using a custom script

You can deploy Bitdefender Endpoint Security Tools on client machines through Microsoft Intune using a custom script. The script connects to GravityZone, downloads and installs the kit, and it does a quick cleanup.

Note

When you use the script, BEST does not show up as an app in Microsoft Intune.

The following example is a proof-of-concept (POC) used during testing which succeeded in installing BEST when deployed through Microsoft Intune.

#!/bin/bash

BD_TEMP="/var/tmp/temp_bd"	
mkdir -p $BD_TEMP && cd $_
curl -L -O https://cloudgz.gravityzone.bitdefender.com/Packages/MAC/0/A0c24p/setup_downloader.dmg
hdiutil attach setup_downloader.dmg
/Volumes/Endpoint\ for\ MAC/SetupDownloader.app/Contents/MacOS/SetupDownloader --silent
hdiutil detach /Volumes/Endpoint\ for\ MAC/
rm -rf $BD_TEMP

Because this script is executed with the highest privileges, it can be easily customized based on user preferences.

To deploy the script through Microsoft Intune, follow these steps:

  1. In Microsoft Endpoint Manager, go to Devices > Scripts.

  2. Click Add and select macOS.

    microsoft_intune_09_add_script_283723_en.png

  3. Enter a name for script and click Next.

    microsoft_intune_10_add_script_basics_283723_en.png

  4. Upload the script and click Next.

    microsoft_intune_11_upload_script_283723_en.png

  5. Select the group assignments and click Next.

    microsoft_intune_12_script_assignments_283723_en.png

  6. Review the settings and click Add.

    microsoft_intune_13_script_assignments_283723_en.png

The script is being executed based on groups and users assignments.

Deploy the SSL certificate

This section describes how to deploy the required SSL certificate through Microsoft Intune, to have it automatically approved and ready to use without user interaction.

As of March 2023, Microsoft Intune does not support the deployment of certificates in PFX format, but it does however support regular CER format.

Important

For this procedure to work, the Bitdefender installation package created in GravityZonemust have an uninstall password setup.

To deploy the SSL certificate, follow these steps:

  1. Obtain the MD5 hash of the uninstall password setup in GravityZone for the installation package used.

    This can be achieved with various GUI tools or by using the Terminal, where you run the following command:

    md5 -s "YourUninstallPassword"

  2. Generate a PFX certificate using PEM and KEY files.

    Example:

    # generate the certificate
openssl req -new -days 1825 -nodes -x509 -subj '/C=RO/ST=Bucharest/L=Bucharest/O=Endpoint/CN=NewName CA SSL' -keyout rootCA.key -out rootCA.pem

# create the PFX certificate using the .key and .pem generated previously
openssl pkcs12 -inkey rootCA.key -in rootCA.pem -export -out certificate.pfx

    Note

    After running this step, you are prompted for a password. Make sure to enter the MD5 hash of the uninstall password set on the BEST installation package obtained in step 1.

  3. Create the certificate in CER format.

    Example:

    openssl x509 -inform PEM -in rootCA.pem -outform DER -out certificate.cer

    Following this step, you have both certificate.cer and certificate.pfx available.

  4. Deploy the CER certificate through Microsoft Intune. Follow these steps:

    1. Go to Devices > Configuration Profiles.

    2. Select Create Profile, then Platform: macOS and Profile Type: Template.

    3. Select Trusted Certificate and click Create.

    4. In the Basics tab, enter a name and click Next.

    5. In the Configuration Settings tab, select the certificate.cer file that was generated previously and click Next.

    6. In the Assignments tab and assign the appropriate groups and users, and complete the setup.

  5. Deploy the PFX certificate on the target machine.

    Note

    The PFX certificate needs to be available on the target machine in the path: /Library/DeployCert.

    To deploy the PFX certificate, you can have the certificate hosted on a resource accessible by the client and run a script through Microsoft Intune that simply copies it on the machine.

    Here is an example of such a script that downloads the certificate from a web server and copies it to the required location.

    #!/bin/bash

BD_TEMP="/var/tmp/temp_bd"
mkdir -p $BD_TEMP && cd $_

# assuming that the certificate is hosted on a web server at 10.25.99.228:8000
curl -L -O http://10.25.99.228:8000/certificate.pfx
mkdir -p /Library/DeployCert
mv certificate.pfx /Library/DeployCert
rm -rf $BD_TEMP

    Note

    The certificate deployed to /Library/DeployCert using this procedure has priority over the Bitdefender CA SSL certificate, which has been initially installed and trusted in keychain. After this procedure, Bitdefender Endpoint Security Tools stops using Bitdefender CA SSL and loads the new certificate instead.

Create the MDM configuration profile

This section describes how to create the MDM configuration profile in Microsoft Endpoint Manager, to automatically take these actions:

  • Enable full disk access for the BDLDaemon and EndpointSecurityForMac files

  • Approve the Bitdefender system extension

  • Approve the Bitdefender DCI extension

This way, BEST has access to all necessary resources on Mac and does not require user interaction to be fully functional.

To create the profile, follow these steps:

  1. In Microsoft Endpoint Manager, go to Devices > Configuration Profiles.

  2. Select Create Profile, followed by Platform: macOS and Profile Type: Templates.

  3. Select Custom and click Create.

  4. In the Basics tab, enter a name and click Next.

  5. In the Configuration Settings tab, enter a name in the Custom configuration profile name, set Deployment channel to Device channel and upload the configuration file available here.

    microsoft_intune_14_configuration_profile_283723_en.png

  6. Click Next.

  7. In the Assignments tab, assign the appropriate groups and users and complete the setup.

Deploy Bitdefender Endpoint Security Tools for Windows through Microsoft Intune

This article describes how to deploy Bitdefender Endpoint Security Tools (BEST) on Windows endpoints through Microsoft Intune.

This deployment uses the BEST Windows installer, packed as a Windows application (Win32) with the help of the Microsoft Win32 Content Prep Tool. Afterwards it is deployed through Microsoft Intune.

Important

Make sure the target endpoint is enrolled in Intune and has an active internet connection.

Create the BEST installation package

To create the installation package follow these steps:

  1. Create a folder that is going to be used for future operations.

    For this example C:\test is going to be used.

  2. Create an installation package in GravityZone.

  3. Download the BEST installer and save it in the previously created folder.

  4. Download the official Microsoft Win32 Content Prep Tool.

  5. Open Command Prompt.

  6. Navigate to the folder where the Microsoft Win32 Content Prep Tool installer was downloaded.

  7. Launch the Microsoft Win32 Content Prep Tool and follow the displayed instructions.

The following table contains a summary for each step, using the folder mentioned in step 1:

Step

Summary

source folder:

The source folder where the installer is located. In this example, it is in C:\test.

setup file:

The name of the installation package. In this example, the file should be: setupdownloader_[base64_hash].exe

output folder:

The output folder where the package created by the Microsoft Win32 Content Prep Tool will be placed. You can use the same source folder for output as well.

After you create the installation package, a new file is going to be available in the output folder. It will have the same name as the BEST Windows installer, but with .intunewin added as an extension. This will be the package that is going to be uploaded to Intune and used for deployment in the next section.

Note

For more information about preparing and deploying Win32 apps, refer to the official Microsoft documentation.

Deploy BEST

After the BEST installation package is ready, you must prepare the application in Microsoft Intune by following these steps:

  1. Open the Microsoft Intune Admin Center.

  2. Go to Apps > Windows.

  3. Select Add.

  4. In the Select app type window, select Windows app (Win32).

  5. Click Select.

  6. In the App information tab, click Select app package file.

  7. In the App package file menu, select the .intunewin file that was previously created.

  8. Click Ok.

    The App Information window must be filled in with the following mandatory information about the uploaded package:

    Field

    Summary

    Name

    The name of the application: Bitdefender Endpoint Security Tools.

    Description

    A small description that you can add for this application.

    Publisher

    The publisher name is: Bitdefender.

  9. After the information is added, click Next.

  10. The Program window contains some mandatory fields that must be filled in:

    Field

    Summary

    Install command

    This is the BEST installation command. You must add the regular installation command for the new installer, with the option to run a silent installation:

    setupdownloader_[base64_hash].exe /bdparams /silent

    Important

    Make sure that the [base64_hash] is the actual string contained in the package you have created and downloaded.

    This is an example of a command using the base64 encoded string: setupdownloader_[aHR0cHM6Ly9leGFtcGxlLW9mLXRoZS1wYXRoLXRvLWdyYXZpdHl6b25lLWluc3RhbGxlci54bWw=].exe /bdparams /silent

    Uninstall command

    The BEST uninstall process must be controlled through GravityZone, but since this field is marked as mandatory you can add: No.

    Allow available uninstall

    This option must be set to No. The BEST uninstall process must be controlled through GravityZone.

    Install behavior

    For this field you must select System.

  11. Delete all entries under the Return code section that can indicate the post-installation behavior. This ensures that you can properly control the post-installation status during next steps.

  12. Click Next.

  13. In the Requirements window, the following fields are mandatory:

    Field

    Summary

    Operating system architecture

    Since you are using our own installation kit, you can select both 32bit and 64bit.

    Minimum operating system

    You must use Windows 10 version 1607, which is the first RS version.

  14. Click Next.

  15. In the Detection rules window, go to Use a custom script > Select File and upload the following script as a .ps1 file:

    if ((Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Endpoint Security" -Name "InstallLocation")`
-and ((Get-Service EPIntegrationService).status -like "Running")`
-and (Get-Service EPSecurityService).status -like "Running" )

{
    Write-Output "Bitdefender Endpoint Security Tools was succesfully installed"
    exit 0
} else {
    Write-Output "Bitdefender Endpoint Security Tools was not installed"
    exit 1
}

    It is strongly recommended to code sign the detection script and set the Enforce script signature check and run script silently option to Yes. This assure that the script comes from a trusted source and was not tampered with after it was signed. This option allows the script to run without any additional confirmations or prompts.

    If you choose not to code sign the detection script, the Enforce script signature check and run script silently option can be set to No. While this is not recommended, if the PowerShell execution policy on the target endpoint is set to restricted, you are going to be prompted with a confirmation for the script to run.

    This script checks if BEST was installed, by verifying the HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Endpoint Security registry key. In addition, it ensures that the EPSecurityService and EPIntegrationService services are running.

  16. The Dependencies and Supersedence windows can be left with default values.

  17. In the Assignments window you can set up what users or user groups can use the installer.

  18. In the Review + create window, select Create.

The application is going to be installed. Additionally, it is also going to to be displayed in the Intune Management Console and marked as installed in the Managed Apps section on each endpoint.

Preparing macOS machines for Bitdefender Endpoint Security Tools deployment via Relay

In a medium to large macOS environment, you can deploy Bitdefender Endpoint Security Tools (BEST) faster and easier from GravityZone Control Center through a Relay computer. The Relay role is available only for Windows and Linux operating systems.

Here is what you need to do to make the deployment process possible through this method:

  1. Add the Relay role to a Windows or Linux machine

  2. Run the network discovery task

  3. Ensure connectivity on macOS machines

  4. Verify access to files and folders on Mac from Relay

1. Adding the Relay role on a Windows or Linux machine

Remote deployment of Bitdefender Endpoint Security Tools requires another machine that runs the Bitdefender agent with the Relay role installed. To add the Relay role, perform a Reconfigure agent task on that machine. Follow these steps:

  1. In GravityZone Control Center, go to the Network page.

  2. In the Network inventory, select the Windows or Linux machine on which you want to install the Relay role.

  3. Click the Tasks button in the action toolbar and select Reconfigure agent.

    Alternately, right-click on the machine name and select Tasks > Reconfigure agent.

  4. Run the Reconfigure agent task to add the Relay role to the target machine.

    For details on how you use the Reconfigure agent task, refer to Reconfigure agent.

When deploying Bitdefender Endpoint Security Tools to Mac through a Linux relay, you must have the Samba package (smbclient) version 4.1.0 or above installed on the Linux machine, along with samba-client dependencies and samba-common package. For details, refer to Preparing workstations for Bitdefender Endpoint Security Tools remote deployment.

2. Running the network discovery task

The Relay machine automatically performs a network discovery task every 4 hours and, if the case, adds new entries in the Network inventory in GravityZone Control Center. However, you can manually run the network discovery task to find all the computers in your network, including Macs. Follow these steps:

  1. In GravityZone Control Center, go to the Network page.

  2. In the Network inventory, select the Windows or Linux machine on which you want to install the Relay role.

  3. Click the Tasks button in the action toolbar and select Run network discovery.

    Alternately, right-click on the machine name and select Tasks > Run network discovery.

For details on how the network discovery task works, refer to Understanding Network discovery.

3. Ensuring connectivity on macOS machines

Regarding the macOS machines on which you intend to deploy Bitdefender Endpoint Security Tools, they need to have the Remote Login option enabled.

You can enable the Remote Login option in System Preferences > General > Sharing.

mac_sharing_settings_335164_en.png

In addition, macOS machines must have firewall disabled in System Preferences > Network.

mac_firewall_335164_en.png

4. Verifying access to the macOS files and folders from the Relay

To make sure the deployment of Bitdefender Endpoint Security Tools will take place without issues, verify that you can access the files and folders on Mac from the Relay machine. If it is a Windows machine, follow these steps:

  1. Press the Windows + R keys to open the Run application.

  2. Type in the IP address of the macOS machine.

  3. When prompted, enter the macOS credentials.

    windows_network_password_335164_en.png

    Keep in mind that you also must enter these credentials in Credentials manager in GravityZone Control Center. If you want to deploy BEST on multiple macOS machines, you must enter the user account credentials for all of them.

    credentials_manager_335164_en.png

If the connection is successful, the macOS share is accessible from the Windows machine that serves as relay.

relay_to_mac_en_335164_en.png

Now you can begin the actual deployment of Bitdefender Endpoint Security Tools on macOS machines. For the necessary steps, refer to Install security agents - standard procedure.

In this section: