Skip to main content

Uninstalling

If you do not want to use Bitdefender Security for AWS anymore, this flow ensures the seamless removal of Bitdefender Security for AWS , avoiding potential security issues and additional charges from Amazon.

Uninstall the security agent from EC2 instances

If you do not plan to manage the security of your EC2 instances with Bitdefender Endpoint Security Tools , you must uninstall the security agent from them. There are two ways you can uninstall Bitdefender Endpoint Security Tools :

  • Manually on the target instances:

    1. For Windows OS:

      1. Log in to the EC2 instance.

      2. Go to Control Panel and select Bitdefender Endpoint Security Tools .

      3. Access the option Uninstall.

      4. Enter the Bitdefender password, if it is enabled in the security policy. During uninstallation, you can view the progress of the task.

    2. For Linux OS:

      1. Open the terminal.

      2. Gain root access using the su or sudo su commands.

      3. Navigate using the cd command to the following path:

        /opt/bitdefender-security-tools/bin/uninstall

      4. Enter the Bitdefender password to continue, if it is enabled in the security policy.

  • Remotely, from GravityZone Control Center :

    1. Go to the Network page.

    2. Select the managed EC2 instances you do not want to manage any more.

      You can also select the entire Amazon EC2 group under Computer and Groups.

    3. Click Tasks at the upper-side of the table, and select Uninstall client. A configuration window is displayed.

    4. In the Uninstall agent task window, you can choose whether to keep the quarantined files on the endpoint or to delete them.

    5. Click Save to create the task.

      A confirmation message appears. You can view and manage the task in Network > Tasks.

Remove the Amazon EC2 integration

You can delete the Amazon EC2 integrations from GravityZone Control Center by following these steps:

  1. Go to the Integrations page available from the menu in the upper-right corner of Control Center .

  2. Select the check boxes corresponding to the solution you want to remove.

  3. Click the Delete button at the upper side of table.

    You must confirm the deletion in the new window that shows up.

Deleting an Amazon EC2 integration has the following effects:

  • The Amazon EC2 inventory is removed from Control Center .

  • All unmanaged instances are going to be deleted from the GravityZone network inventory.

  • Managed instances are going to be moved to Computer and Groups as virtual machines.

  • The security agent is going to expire on managed machines, meaning that they are going to stop communication with GravityZone and Bitdefender Cloud Services .

    Important

    If there are any available license slots on the GravityZone license key, the expired agent is going to be re-licensed on these machines. Therefore, it is recommended to uninstall Bitdefender Endpoint Security Tools from the remaining managed machines and then delete them, if you do not plan to manage them anymore.

Unsubscribe from Security for AWS from the AWS Marketplace

Note

Before canceling the subscription, it is recommended to first uninstall Bitdefender Endpoint Security Tools from your managed instances.

To unsubscribe from your Security for AWS subscription, follow the steps below:

  1. Log in to AWS Marketplace

    You can also click the AWS Marketplace widget in Control Center > My Company.

  2. From the user menu in the upper-right corner of the screen, select Your Marketplace Software. A new page is displayed.

  3. Under Your Software Subscriptions, go to SaaS.

  4. Click Cancel subscription on the right side of the window.

  5. A pop-up message will prompt you to confirm your action.

After unsubscribing:

  1. You are going to receive a confirmation email and a notification in Control Center .

  2. If you have an Amazon EC2 integration with a cross-account role, the instances are going to be displayed as expired in Network inventory.

  3. The status of the integration is going to still be displayed in the Integrations page only if the integration was not removed.

  4. GravityZone Control Center is going send to AWS the usage status.

  5. If you remove the Amazon EC2 integration without uninstalling the Bitdefender agent from all managed instances:

    • The security agent expires on the managed machines, meaning that they are going to stop communication with GravityZone and Bitdefender Bitdefender Cloud Services . However, it is going to be re-licensed if there are available license slots on the GravityZone license key.

    • The unmanaged instances are going to be deleted from the GravityZone network inventory.

    • The managed instances are going to be moved to Computers and Groups as virtual machines.

  6. If you are unsubscribing without removing BEST and the integration, the security agent is going to expire on Amazon EC2 instances, leaving them unprotected.

  7. If you remove the Amazon EC2 integration, but let the subscription in place, Bitdefender is going to report further usage 0 (zero) to AWS, while Amazon will continue to issue monthly bills.

Important

If the integration is deleted before the end of the month, the endpoints are going to be moved to a monthly license. To avoid being billed for two months, it is recommended that you remove the integration at the start of the month.

Unsubscribe from Security for AWS as a Partner

If you want to stop using the PAN subscription, you must uninstall the security agents from all EC2 instances in your own network, as well as the other partners and customers networks.

Afterwards each partner and customer that you manage must delete or suspend the integrations from the Integrations page.

After unsubscribing:

  1. You are going to receive a confirmation email and a notification in Control Center .

  2. If you remove the Amazon EC2 integration without uninstalling the Bitdefender agent from all managed instances:

    • The security agent expires on the managed machines, meaning that they are going to stop communication with GravityZone and Bitdefender Bitdefender Cloud Services . However, it is going to be re-licensed if there are available license slots on the GravityZone license key.

    • The unmanaged instances are going to be deleted from the GravityZone network inventory.

    • The managed instances are going to be moved to Computers and Groups as virtual machines.

Important

If the integration is deleted before the end of the month, the endpoints are going to be moved to a monthly license. To avoid being billed for two months, it is recommended that you remove the integration at the start of the month.

To subscribe to Bitdefender Security for AWS again, refer to Subscribe to Bitdefender Security for Amazon Web Services in AWS Marketplace.

To integrate GravityZone with your Amazon EC2 instances, refer to Set up the GravityZone integration with Amazon EC2 using a cross-account role.

In this section: