Troubleshooting Bitdefender Endpoint Security Tools for VMware Tanzu

This chapter provides the following Bitdefender Endpoint Security Tools for VMware Tanzu scenarios and fixes:

Failed installations

Symptom

VMware Tanzu deployments fail after the installation of the Bitdefender Endpoint Security Tools for the VMware Tanzu tile.

Explanation

This might happen because the Bitdefender Endpoint Security Tools installation on eligible VMs fails.

Solution

Make sure the virtual machine meets the system requirements.
Check connectivity from the virtual machine to the deployer selected when configuring the GravityZone package (a Relay, Bitdefender Cloud servers or GravityZone on-premises appliance).
- Connectivity requirements for Bitdefender GravityZone Cloud
- Connectivity requirements for Bitdefender GravityZone on-premises deployments

For advanced troubleshooting, the Bitdefender support engineers require installation logs.

The Linux agent logs standard errors and outputs during installation.
The Windows agent delivers separate log files. These logs are located in the same location used by the BOSH Director.

Therefore, the logs collected by the BOSH Director for the failing VM deployments will also contain Bitdefender installation logs.

Symptom

The VMs from your VMware Tanzu deployment are not showing up in GravityZone.

Explanation

Bitdefender Endpoint Security Tools has not been successfully deployed in your VMware Tanzu deployment.

Solution

Confirm Bitdefender Endpoint Security Tools is being deployed successfully from your VMware Tanzu deployment.
Check connectivity between the virtual machines and intermediary Relay (if any) and Bitdefender GravityZone Cloud or GravityZone Communication Server (on-premises).
- Connectivity requirements for Bitdefender GravityZone Cloud
- Connectivity requirements for Bitdefender GravityZone on-premises deployments

Symptom

The GravityZone console indicates issues with the Antimalware module for VMware Tanzu VMs, in the Network inventory.

Explanations

There is no connectivity to the Bitdefender Cloud Servers.
There is no connectivity to a Bitdefender Security Server when using the Central Scan engine.

Solution

Check connectivity from the virtual machine to the Bitdefender Cloud Servers or Bitdefender Security Server:

Symptom

The update tasks applied to the VMs fail.

Solution

There is no connectivity from the VMs to the assigned Update Servers (Relay, Bitdefender Cloud servers or GravityZone on-premises appliance).

Solution

Check the connectivity from the VMs to the assigned update servers:

In this section: