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Cleaning malware from an e-mail archive when using Bitdefender Endpoint Security Tools

This section provides steps on how to clean malware from an e-mail archive when using BEST.

Bitdefender can identify viruses in e-mail databases and e-mail archives stored on disk.

Sometimes it is necessary to identify the infected message using the information provided in the scan report, and delete it manually.

Here is how you can clean a virus stored in an e-mail archive:

  1. Scan the e-mail database with BEST.

  2. Open the scan report and use the identification information (Subject, From, To) of the infected messages to locate them in the e-mail client.

  3. Delete the infected messages. Most e-mail clients also move the deleted message to a recovery folder, from which it can be recovered. You should make sure the message is deleted from this recovery folder as well.

    Note

    If you can not access the files you will need to temporarily disable the Bitdefender On-access antivirus protection on the endpoint where the file is located.

    To do this, clone your current policy, disable the protection, and apply the new policy only on the endpoint where the file is located:

    1. Go to the Policies page and select the policy you are currently using on the endpoint.

    2. Give the policy a descriptive name.

    3. In the Antimalware > On-access section, disable the On-access Scanning by deselecting the checkbox.

    4. Click Save.

    5. Go to the Network page.

    6. Select the endpoint where the file is located, click the Assign Policy button and select the previously created policy.

  4. Compact the folder storing the infected message:

    • In Outlook Express: On the File menu, click Folder, then Compact All Folders.

    • In Microsoft Outlook 2007: On the File menu, click Data File Management. Select the personal folders (.pst) files you intend to compact, and click Settings. Click Compact Now.

    • In Microsoft Outlook 2010 / 2013: On the File menu, click Info and then Account settings (Add and remove accounts or change existing connection settings). Then click Data File, select the personal folders (.pst) files you intend to compact, and click Settings. Click Compact Now.

  5. If you had issues accessing the file and had to apply the workaround provided in step 3, apply the original policy back on the endpoint and/or enable any other security software you have disabled.

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