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ConnectWise Automate integration

This section contains the release notes for the ConnectWise Automate integration with GravityZone. The ConnectWise Automate Integration Guide is available here.

Note

Bitdefender has started a controlled rollout of advanced inventory synchronization features, as described in this section. For users to be eligible for the rollout process, they need to install the plugin version 1.4.0.109 or later. In the following period, Bitdefender will progressively deliver the new features to the eligible users, with the aim of reaching the entire installation base as soon as possible.

Version 1.4.0.167

Release date: 2023.12.06

New features and improvements

Deployment

  • The Bitdefender Plugin introduces advanced computer synchronization options in the new Deployment Settings and Computer Events sections. The new computer synchronization feature is the main tool to control the synchronization of new and already existing ConnectWise computers in GravityZone. The computer synchronization task is automatically performed by the plugin each hour or on-demand from the Deployment Actions > Sync GravityZone.

    Note

    Bitdefender will start a controlled rollout of advanced computer synchronization features via the plugin version 1.4.0.167. In the following period, Bitdefender will progressively deliver the new features to eligible integrations, with the aim of reaching the entire installation base as soon as possible.

ConnectWise PSA

  • The new ConnectWise PSA section of the Bitdefender Plugin enables you to connect your existing ConnectWise Automate - Bitdefender GravityZone integration with your ConnectWise Automate - PSA (Manage) plugin integration, if applicable.

    You can leverage existing company mappings between Automate and PSA together with the ones from Automate to GravityZone in order to set up billing directly from GravityZone into PSA.

Version 1.4.0.145

Release date: 2023.10.04

New features and improvements

Configuration

  • The Bitdefender Plugin introduces in the Client Mapping and Change Product sections the new Sync with Policies deployment mode, in addition to existing Use Package Defaults and Use Custom Package options. This mode deploys the Bitdefender agent (BEST) with the features active in your assigned GravityZone policy. Bitdefender synchronizes the features every 24 hours and, if changes are detected, reconfigures the agent deployed on computers accordingly.

  • The new Sync Features option performs an on-demand local assessment on each target machine to determine the features that need to be added or removed. Depending on the selected deployment mode, Bitdefender then reconfigures the agent according to the active features in the assigned policy or installation package. You can use Sync Features in the Tools > Bitdefender GravityZone > Deployment Actions section and in the Client, Location and Computer screens.

Note

The Sync with Policies and Sync Features options are only available for Windows operating systems.

Version 1.4.0.133

Release date: 2023.07.19

New features and improvements

Deployment

  • Backend improvements for Bitdefender agent deployment on new machines.

Version 1.4.0.116

Release date: 2023.03.29

Important

Starting with this version, a publicly accessible callback URL becomes mandatory for the ConnectWise Automate integration to work properly.

To allow callback URL validation, you must whitelist in the firewall the following IP addresses and domains:

  • 20.166.124.48

  • 20.103.158.142

  • cwautomate-api.rmm.bitdefender.com

  • authorization-service.rmm.bitdefender.com

New features and improvements

Configuration

  • Added a new template for consolidated Network Attack Defense alerts, which are now aggregated into the same ticket based on source IP address. Aggregation occurs on tickets that have status “New”. To configure consolidated Network Attack Defense alerts, refer to Configuring consolidated Network Attack Defense alerts.

  • Added a new template for consolidated Hyper Detect alerts, which are now aggregated into the same ticket based on computer name, malware name, and file name. Aggregation occurs on tickets that have the status “New”. To configure consolidated Hyper Detect alerts, refer to Configuring consolidated Hyper Detect alerts.

  • You can now edit the ticket severity for Endpoint Detection and Response alerts in the Bitdefender GravityZone > Alerts Settings section. The ticket displays the new custom severity while also keeping in the details the default Bitdefender severity provided by GravityZone. For details about ConnectWise tickets and their settings, refer to EDR incidents in the ConnectWise Automate integration with GravityZone.

Deployment

  • Added exclusion support for Acronis Cyber Protect, which Bitdefender no longer tries to remove from endpoints when installing the Bitdefender security agent.

Resolved issues

General

  • The Antivirus monitor incorrectly reported the “Bitdefender GravityZone Missing” status for macOS endpoints.

Version 1.4.0.113

Release date: 2023.02.08

New features and improvements

Configuration

  • The Bitdefender Plugin now uses a new API key validation method. Click the Validate button in the Plugin Settings page to check the API key. The key is also checked every time the Database Agent is started or restarted, or regularly every 12 hours.

  • The Callback URL section has been moved from the Alert Settings page to Plugin Settings. The callback URL requires a valid URL and it should accept inbound connections.

    Note

    This is the last version that supports the Bitdefender Plugin in offline mode. Starting with the next version, a publicly accessible callback URL becomes mandatory for the ConnectWise Automate integration to work properly.

  • Added support for Firewall and Sandbox Analyzer incidents, which trigger alerts through specific internal monitors.

    You can enable the Firewall and Sandbox Analyzer alerts in the Tools > Bitdefender GravityZone section, under Configuration > Alert Settings.

  • Bitdefender keeps the eps.rmm file up to date by checking it more frequently and downloading it when necessary.

Resolved issues

Configuration

  • In some cases, tenants who disabled all events in the Alert Settings page continued to receive alerts.

Version 1.4.0.111

Release date: 2022.11.14

Resolved issues

Deployment

  • Bitdefender security agent installation failed when the ConnectWise Automate server did not have a valid hostname set up in the Redirect Config settings.

Version 1.4.0.109

Release date: 2022.10.26

New features and improvements

Product

  • Added support for Apple M2 processors.

  • ConnectWise Automate now distributes the epsermm.exe file to Windows machines only when required instead of targeting the entire inventory. These machines must belong to a client mapped to GravityZone.

  • The Manual AV Scan script performs updates and antimalware scans on Windows machines.

Configuration

  • Creating companies in the Client Mapping screen now allows configuring auto deployment options.

Resolved issues

Product

  • In some cases, Bitdefender security agent deployment failed on Linux machines due to an issue with the installation package.

Configuration

  • The automatic reboot option was displayed as disabled after restarting the Bitdefender Plugin due to a GUI issue.

Version 1.4.0.91

Release date: 2022.08.10

New features and improvements

Auditing

  • The Bitdefender Plugin now records changes made to alert settings for each supported module. The logs are available in ConnectWise Control Center at System > Configuration > Dashboard > Management > Auditing, under the Bitdefender GravityZone - Alert Settings category.

Resolved issues

Configuration

  • An error was occurring after selecting Bitdefender EDR when trying to create a customer record in Client Mapping or changing the product in Client Subscriptions sections.

General

  • The Bitdefender Plugin was logging entries in the LTSQLErrors.txt file for non-existent tables.

Version 1.4.0.87

Release date: 2022.06.08

New features and improvements

Configuration

  • You can now create and edit custom EDR rules in the Tools > Bitdefender GravityZone section, to include or exclude specific behaviors from triggering incidents. To apply rules on clients, use the options available when you edit them in EDR Rules, create customer records in Client Mapping, or change client settings in Client Subscriptions.

General

  • This version of the Plugin comes with an improved look and feel, reflected in better window animation, more prominent interface elements, validation for some user-entered data, and more.

Version 1.4.0.61

Release date: 2022.02.23

New features and improvements

Agent deployment

  • Added support for installing the Bitdefender security agent on Apple computers with M1 CPUs.

User experience

  • Minor interface adjustments for more consistency.

Resolved issues

Plugin settings

  • Changing the API key resulted in duplicating event notifications for existing alerts under a certain scenario.

Client mapping

  • Remapping a client to an existing GravityZone company after it had been removed was returning an error when the groups and packages were already created from the previous mapping. Now the plugin deletes any packages found using the name convention during the mapping process.

  • The plugin sometimes returned “object reference not set” exceptions when performing a client mapping operation.

Auto deployment

  • The plugin did not properly clean up the deployment package details if an existing client mapping was removed. This generated deployment issues in later steps.

Computer screen

  • The plugin did not update the endpoint details in a timely manner in the Computer screen when uninstalling the Bitdefender security agent directly from the machine.

Internal monitors

  • The Endpoint Detection and Response (EDR) monitor was being disabled for installations on certain servers due to an incompatibility with MySQL 5.6.

Version 1.4.0.55

Release date: 2021.12.29

New features and improvements

Configuration

Version 1.4.0.43

Release date: 2021.11.10

Minimum plugin version: 1.4.0.43 (update available through Solution Center)

New features and improvements

Configuration

  • You can now deploy the Bitdefender security agent on Windows machines by using the Setup Downloader file instead of the full kit. This option is available in the Tools > Bitdefender GravityZone section, under Plugin Settings > Advanced Settings, and it is enabled by default for both existing and new plugin installations. Agent deployment on Linux and macOS machines will continue to rely on the full kit.

  • Added support for HyperDetect security events, which trigger alerts through a specific internal monitor, the same as with the other Bitdefender security events. You can enable HyperDetect alerts in the Tools > Bitdefender GravityZone section, under Plugin Settings > Alert Settings.

Version 1.4.0.34

Release date: 2021.09.08

Minimum plugin version: 1.4.0.34 (update available through Solution Center)

Resolved issues

Agent deployment

  • The plugin reported an incorrect installation status for Bitdefender Endpoint Security Tools on Windows due to an internal file reconfiguration.

Version 1.4.0.32

Release date: 2021.08.04

Minimum plugin version: 1.4.0.32 (update available through Solution Center)

New features and improvements

Configuration

  • You can now configure the product type for ConnectWise Automate clients when first synchronizing them in GravityZone, by using the options in Tools > Bitdefender GravityZone > Client Mapping. To reconfigure the subscription of a synchronized client, use the Change Product option in Client Subscriptions page.

    Note

    After changing the product for a client, you need to reconfigure the Bitdefender security agent installed on computers from GravityZone in order to include the new features. The existing product expires in seven days.

Licensing

  • The Bitdefender plugin now provisions companies for MSPs having Monthly Subscription, Monthly Subscription Trial and Monthly License Trial.

Version 1.3.8.10

Release date: 2021.05.19

Minimum plugin version: 1.3.8.10 (update available through Solution Center)

New features and improvements

Configuration

  • Added Bitdefender GravityZone Antimalware Event (Consolidated), a new template which aggregates multiple alerts for antimalware detections to the same ticket. To use the new alert template, you have to configure it in the Monitors > Internal Monitors section. See details here.

Resolved issues

Configuration

  • Users received the Object reference not set to an instance of an object error when adding the access URL and API key in the plugin settings.

Version 1.3.8.5

Release date: 2021.04.07

Minimum plugin version: 1.3.8.5 (update available through Solution Center)

Improvements

General

  • Enhanced security for the communication mechanism between GravityZone and the Bitdefender plugin for Event Push Service API.

Version 1.3.8.1

Release date: 2021.02.24

Minimum plugin version: 1.3.8.1 (update available through Solution Center)

New features and improvements

  • Added support for the following security events:

    • Advanced Anti-Exploit

    • Antiphishing

    • Network Attack Defense

    • Ransomware Mitigation

    • Web Traffic Scan

    The security events are available on Client, Location and Computer screens. The security events correspond to internal monitors which trigger alerts with similar name.

  • The Bitdefender alerts are configurable in the new page Alert Settings. This page includes some content from the previous section Push Events from the Plugin Settings page (callback URL and history settings), plus options to enable alerts for blocked threats, current threats (still present on computers), or both.

    The Alert Settings page is available in Tools > Bitdefender GravityZone.

  • We made major improvements to the help screen that informs you of the detected issues with the GravityZone integration. The new Plugin Status page includes:

    • Statuses for Automate components (Automation Server, Web Server/IIS, Control Center) in relation with the Bitdefender plugin.

    • Action buttons (Restart Database Agent and Reload IIS).

    • Recommendations.

    Using action buttons requires Super Admin role.

    The Plugin Status page is available all the time in Tools > Bitdefender GravityZone and it appears on other screens whenever an issue occurs.

For details on these features, refer to the ConnectWise Automate Integration Guide.

Note

  • When updating the Bitdefender plugin, you need to restart the ConnectWise Automate database agent and Control Center. For details on this topic, refer to Updating the Bitdefender Plugin for ConnectWise Automate.

  • Update to version 1.3.8.1 may require an additional step after restarting the Automate database agent and Control Center. In case you still receive in Control Center the message that a version mismatch has been detected, you need to do this:

Version 1.3.7.1

Release date: 2020.11.24

Minimum plugin version: 1.3.7.1 (update available through Solution Center)

Note

When updating the Bitdefender plugin, you need to restart the ConnectWise Automate database agent and Control Center. For details on this topic, refer to Updating the Bitdefender Plugin for ConnectWise Automate. For information about the integration, refer to the ConnectWise Automate Integration Guide.

Resolved issues

  • Fixed an issue that caused the inventory synchronization and the deployments to fail.

Version 1.3.7.0

Release date: 2020.10.21

Minimum plugin version: 1.3.7.0 (update available through Solution Center)

Note

When updating the Bitdefender plugin, you need to restart the ConnectWise Automate database agent and Control Center. For details on this topic, refer to Updating the Bitdefender Plugin for ConnectWise Automate. For information about the integration, refer to the ConnectWise Automate Integration Guide.

New features and improvements

  • You can now enable and disable GravityZone services on clients through the Bitdefender plugin from a single configuration page. The settings are available in Tools > Bitdefender GravityZone > Client Subscriptions.

  • Some changes have occurred in the deployment package settings:

    • The default package now always includes Advanced Anti-Exploit and Network Attack Defense.

    • The default package may also include the optional modules Full Disk Encryption, Patch Management and EDR Sensor, depending on the license.

    Important

    • Modifying Client Subscriptions does not update existing deployment packages.

    • Modifying Client Subscriptions does not update newly created packages unless you have enabled the desired modules in the Package Defaults page.

    • Modifying settings in the Package Defaults page does not automatically update the deployment packages existing in the GravityZone console. You only can update them manually or create new ones.

    • To recreate deployment packages:

      • Delete any of the ConnectWise deployment package from the GravityZone console.

      • Go to Automate Control Center > Tools > Bitdefender GravityZone > Auto Deployment and click Refresh Package List.

        The plugin will recreate the deployment package based on the settings from the Package Defaults page.

  • When creating customer records in the Client Mapping page, the plugin will prompt you to enable additional modules according to your license.

  • Create scan tasks for multiple computer at once in the new page Tasks and Actions, available in the Client and Location screens.

  • Learn about issues detected on your devices from the new alert Detected Issues implemented in the Computer screen. For example, this alert may refer on macOS to permissions to Full Disk Access or kernel extensions.

  • The Deployment Actions page now displays the new status Installed with Issues. This status indicates such situations as permissions required on macOS or critical services not started on Linux.

  • The Bitdefender plugin informs you through a pop-up window when detecting a version mismatch between ConnectWiseAutomate Control Center and Server. The pop-up window also redirects you to an page with instructions for fixing this issue.

  • The API validation process has been simplified and improved.

Resolved issues

  • Adjusted the mechanism used for collecting information related to computer details from GravityZone. This change fixes some inaccurate error messages in ConnectWise Automate logs.

  • Fixed an issue that affected the database query performance by duplicating certain records. The fix implies removing all records from the affected areas and recovering them automatically. This fix does not create additional impact on daily operations. All devices will be repopulated with the recovered data within two hours of being online.

  • Minor text fixes in the plugin interface.

Version 1.3.6.0

Release date: 2020.07.29

Minimum plugin version: 1.3.6.0 (update available through Solution Center)

Note

Perform the update, navigate to Advanced > Reload Plugins and select Update Remote Agent Plugins to restart the Database Agent and Remote Plugins. For more information, refer to the ConnectWise Automate Integration Guide.

New features and improvements

  • Added support for managing GravityZone agent deployment on Linux machines. The options are available for manual and automatic deployment.

    When starting installation on a Linux device, Control Center must remain open until the process is complete.

  • Added support for auditing actions taken manually within the Bitdefender plugin. The audited actions are visible in the System > Dashboard > Management > Audit tab and they refer to:

    • Triggering manual installation of Bitdefender GravityZone agent.

    • Triggering manual uninstallation of Bitdefender GravityZone agent.

    • Changing location deployment settings.

    • Changing plugin settings.

    • Changing settings for device exclusions.

  • Added support for excluding multiple devices at once from GravityZone installation. The options are available in the Client and Location screens and Bitdefender GravityZone dashboard.

  • Added Deployment History to the Client and Location screens.

Resolved issues

  • Fixed an issue with the Quarantined Items section displaying only the first 30 entries.

  • Resolved an issue on the Client Mapping section where the Ignore Customer option was not working as expected.

  • Resolved an issue on the Auto Deployment section where Clients with no Locations and agents configured were no longer listed.

  • Resolved an issue with alerts not working on certain scenarios.

Version 1.3.5.3

Release date: 2020.05.27

Minimum plugin version: 1.3.5.3 (update available through Solution Center)

Note

Perform the update, navigate to Advanced > Reload Plugins and select Update Remote Agent Plugins to restart the Database Agent and Remote Plugins. For more information, refer to the ConnectWise Automate Integration Guide.

Resolved issues

  • An issue prevented the deployment settings within the Location tab from being saved correctly.

  • An issue prevented the Keep Event History settings from loading the correct value, defaulting to 30 days.

  • TheBitdefender Installed column incorrectly displayed the Installed status instead of Install Pending.

Version 1.3.5.1

Release date: 2020.05.13

Minimum plugin version: 1.3.5.1 (update available through Solution Center)

Note

Perform the update, navigate to Advanced > Reload Plugins and select Update Remote Agent Plugins to restart the Database Agent and Remote Plugins. For more information, refer to the ConnectWise Automate Integration Guide.

Improvements

  • Improved Windows deployment process through additional validation and checks, including the following:

    • Added a Pending Reboot and Supported Operating System check for the installation command.

    • Target machines running legacy OS versions are excluded from future deployments, enabling the Disable Bitdefender Deployment option.

    • The installation command executes a post-installation check to verify if the security agent was installed successfully.

  • Added deployment settings in the Plugin Settings page, to set time intervals for automatic deployment attempts.

  • Improved computer mapping process to match Automate computers to corresponding GravityZone endpoints.

  • You can now open the Client, Location and Computer tabs within the plugin's Deployment History section.

  • Added a refresh button to the Deployment and Deployment History sections to improve usability.

  • Devices excluded from automatic deployment are no longer shown in the plugin or the Client and Location tabs.

Resolved Issues

  • New deployment packages created through the plugin were not using the correct remove competitor option due to a Bitdefender API change.

  • The Bitdefender Installed column incorrectly displayed the Installed status while an install or an uninstall task was pending.

Version 1.3.0.8

Release date: 2020.04.01

Minimum plugin version: 1.3.0.8 (update available through Solution Center)

Improvements

  • Improved the endpoint details synchronization between Automate and GravityZone.

  • Improved Windows deployment process resulting in an increased overall success rate.

Resolved issues

  • The Quarantined Items were not displayed correctly under specific circumstances.

  • The Client Mapping section did not display correctly companies under the Bitdefender GravityZone Company column.

Version 1.3.0.6

Release date: 2020.02.12

Minimum plugin version: 1.3.0.6 (update required)

New Features and improvements

Deployment

  • Security agent deployment for macOS devices.

  • Competitor removal settings, to choose whether to uninstall existing security products or add on top of them

UI improvements

  • The deployment settings pages add the following changes:

    • New Mac OS column header.

    • Server renamed to Windows Server.

    • Workstation renamed to Windows Workstation.

Version 1.2.0.5

Release date: 2019.10.09

Minimum plugin version: 1.2.0.5 (update available through Solution Center)

Resolved issues

  • Companies were not mapped when placed into a Folder within GravityZone

  • Available deployment packages were displayed incorrectly.

Version 1.2

Release date: 2019.04.24

The following changes become available after you update the Bitdefender plugin to the 1.2 version:

New features and improvements

Security events

  • You can now receive notifications for security events generated by the Antimalware and Advanced Threat Control (Advanced Threat Control) protection modules. You receive these type of notifications after you enable the Event Push Service API in GravityZone’s API configuration window.

Quarantine

  • In the newly added Quarantine page, you can manage quarantined items. This feature becomes available after you enable the Quarantine API.

Monitors

  • Internal Monitors allow you to set alerts and take actions. The monitors generate tickets and errors in Automate Control Center.

Scan tasks

  • You can schedule and perform scan tasks to managed computers. These settings are available in the Location tab.

Localization

  • The Bitdefender Agent deployment package is now available in several other languages. You can select the language in the Package defaults page.

User interface

  • Improvements to the UI provide better contextual information to the Computer tab and other integration pages.

In this section: