Accessing and restoring quarantined files in VMware environments integrated with NSX

By default, the GravityZone security services isolate suspicious files and the malware-infected files that cannot be disinfected in a secure area named quarantine. When a virus is in quarantine it cannot do any harm because it cannot be executed or read.

In a virtualized environment protected by Security for Virtualized Environments (Multi-Platform), Bitdefender GravityZone offers the possibility to restore quarantined files to their original location directly from the Control Center interface.

In virtualized environments integrated with NSX, on the other hand, quarantined files are not stored on the virtual machines, but on the Security Server appliance. Consequently, for this type of environment, you cannot restore quarantined files automatically from Control Center.

If you want to examine or recover data from quarantined files, you can download them from the Security Server using Control Center. Quarantined files are downloaded as an encrypted, password-protected ZIP archive to prevent accidental malware infection.

To open the archive and extract its content, you must use the Quarantine Tool.

Quarantine Tool is a standalone application that does not require installation. Two versions are available: one for Windows and the other for Linux.

You can download the appropriate Quarantine Tool for your operating system from the links below:

To download quarantined files to your computer:

Depending on your browser settings, the files may be downloaded automatically to a default download location.

To access the quarantined files:

To restore the files to their original location, you need to manually transfer them to the location on the virtual machine they were detected on after you save them on your computer.