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Submitting sample files and websites for analysis

In this article you learn how to submit sample files and websites for analysis, using the online submission form.

Issue

You may notice false positives or false negatives while using Bitdefender Endpoint Security Tools. A false positive occurs when a Bitdefender module detects a legitimate file or a website as infected. Whereas a false negative occurs when a Bitdefender module fails to detect an infection.

Solution

To rule out any potential false positive or false negative, use the online submission form to send a sample file or a website for analysis. To submit a sample file or website for analysis, using the online submission form:

  1. Go to the Sample or URL Submit form.

  2. Complete the submission form with your contact details and sample information.

    Note

    If you can not access the files you will need to temporarily disable the Bitdefender On-access antivirus protection on the endpoint where the file is located.

    To do this, clone your current policy, disable the protection, and apply the new policy only on the endpoint where the file is located.

    1. Go to the Policies page and select the policy you are currently using on the endpoint.

    2. Give the policy a descriptive name.

    3. Under Antimalware > On-access, disable the On-access Scanning by deselecting the checkbox.

    4. Click Save.

    5. Go to the Network page.

    6. Select the endpoint where the file is located, click the Assign Policy button and select the previously created policy.

  3. Click Submit.

    Note

    Samples provided through the online submission form are automatically archived and protected with the following password: infected.

  4. If you had issues accessing the file and had to apply the workaround provided in step 3, apply the original policy back on the endpoint and/or enable any other security software you have disabled.

This will open an email ticket that will be forwarded to the Antimalware Laboratory. The Antimalware Laboratory will provide you with an answer after analysis.

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